After installing a third-party application the system has crashed, is it possible a recovery procedure?

Hi sir,

My name is Shirley, as a tech support of Akuvox technical team.

May I know what is the firmware version of your IT82 and what is the application you have installed, please?

Can the IT82 enter the web now?

Please try to reboot and reset the IT82 to the factory setting, the path is Advance-Reset.

Best regards.

I tried to install google play and google play framework, after several attempts I managed to restore, but I would like to install google play, is it possible?

Hi sir,

You need to install the Google Services Framework and Google Play Service as well, and then the google play can run normally.

If you have any further question, please let us know.

Best regards.