Hello,

I tried to upgrade the device to the latest firmware 82.0.2.137.

But, for some unknown reason, the upgrade process failed. And now, when I power the device, it is frozen be the "android" logo on the screen.

Any ideas for that? A possile hard reset?


Thank you
Christos

Hi Christos,
Have you tried to disconnect the power and reboot the deivce? Let me know if the power is still there.


Luke,
Akuvox techsupport team.

Hi Luke,

Yeah of course, I disconnected it from the power (PoE supply), and when I'm powering it up again, the same happens. Just the "android" logo appears.


Thank you
Christos

solved