Black and White video stream after lates upgrade

[traian1]

I've applied new Firmware Version 26.31.5.8, and now video stream ONVIF/RTSP is black and white, not color anymore.
Restarted few times, power circled, but it did not help. Before I was using Logenex firmware and image was fine. Any suggestion?

[traian1]

Akuvox team, any answer is welcome, please react.

[traian1]

BTW, I've downgraded firmware to old Logenex TP700 model (bought from Norelco), and colour picture is back.
Means 100% firmware issue. Will be nice if you will take over these issues, in the end is Akuvox reputation.

[Akuvox_Evelyn]

BTW, I've downgraded firmware to old Logenex TP700 model (bought from Norelco), and colour picture is back.
Means 100% firmware issue. Will be nice if you will take over these issues, in the end is Akuvox reputation.

Hi sir,
What is the surrounding environment for device installation? If the device is installed in the dark, it will auto go into the night mode, the view will show black and white.
In addition, how do you configure the LED type? If configured to Always on, the view also displays black and white.

Thanks.

[Akuvox_Evelyn]

BTW, I've downgraded firmware to old Logenex TP700 model (bought from Norelco), and colour picture is back.
Means 100% firmware issue. Will be nice if you will take over these issues, in the end is Akuvox reputation.

Hi sir,
What is the surrounding environment for device installation? If the device is installed in the dark, it will auto go into the night mode, the view will show black and white.
In addition, how do you configure the LED type? If configured to Always on, the view also displays black and white.

LED.png

Thanks.