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Black and White video stream after lates upgrade
Posted: Mon Jul 22, 2019 8:47 am
by traian1
I've applied new Firmware Version 26.31.5.8, and now video stream ONVIF/RTSP is black and white, not color anymore.
Restarted few times, power circled, but it did not help. Before I was using Logenex firmware and image was fine. Any suggestion?
Re: Black and White video stream after lates upgrade
Posted: Mon Jul 22, 2019 8:57 pm
by traian1
Akuvox team, any answer is welcome, please react.
Re: Black and White video stream after lates upgrade
Posted: Mon Jul 22, 2019 9:01 pm
by traian1
BTW, I've downgraded firmware to old Logenex TP700 model (bought from Norelco), and colour picture is back.
Means 100% firmware issue. Will be nice if you will take over these issues, in the end is Akuvox reputation.
Re: Black and White video stream after lates upgrade
Posted: Wed Jul 31, 2019 11:11 am
by Akuvox_Evelyn
traian1 wrote:BTW, I've downgraded firmware to old Logenex TP700 model (bought from Norelco), and colour picture is back.
Means 100% firmware issue. Will be nice if you will take over these issues, in the end is Akuvox reputation.
Hi sir,
What is the surrounding environment for device installation? If the device is installed in the dark, it will auto go into the night mode, the view will show black and white.
In addition, how do you configure the LED type? If configured to Always on, the view also displays black and white.
Thanks.
Re: Black and White video stream after lates upgrade
Posted: Wed Jul 31, 2019 11:11 am
by Akuvox_Evelyn
Akuvox_Evelyn wrote:traian1 wrote:BTW, I've downgraded firmware to old Logenex TP700 model (bought from Norelco), and colour picture is back.
Means 100% firmware issue. Will be nice if you will take over these issues, in the end is Akuvox reputation.
Hi sir,
What is the surrounding environment for device installation? If the device is installed in the dark, it will auto go into the night mode, the view will show black and white.
In addition, how do you configure the LED type? If configured to Always on, the view also displays black and white.
LED.png
Thanks.