no camera image at daylight conditions

[Akuvox_Neil]

Hi Steffen,

Thanks for the info.

We are checking now. We will update you when there are any news.

Thanks

[Akuvox_Neil]

Hi Steffen,

Please try to update the E21 to new firmware 21.0.3.21 and then have a try.

21.0.3.21.zip

Change log:
Added: Memory optimization.

Thanks

[SteffenD]

Hi Neil,

sorry for the late replay, I was on a long business trip.

Your version 21.0.3.21 doesn't help for the issue, but version 21.0.3.20 seems to work at least for several days. After several days the camera image is failing again. To recover the camera image I have to do a reboot.

Thx.

[Akuvox_Neil]

Hi Neil,

sorry for the late replay, I was on a long business trip.

Your version 21.0.3.21 doesn't help for the issue, but version 21.0.3.20 seems to work at least for several days. After several days the camera image is failing again. To recover the camera image I have to do a reboot.

Thx.

Hi Steffen,

After the upgrading, do you do a factory reset for the E21?

Can you share the log file again for us analyzing?

Thanks&Best regards

[SteffenD]

Hi Neil,

please find attached two new logs.

The E21 was flashed with the version 21.0.3.21. After flashing this version I've done a factory reset. After factory reset I set log level 7, no other setting was changed.
I covered the camera at bright sun light with a paper, after removal of the paper that camera stops streaming. -> first log failure active.
After that I covered again the camera and the camera is starting streaming again -> second log.

Regards,
Steffen